Property review
We review the location, condition, furnishing, and current setup before deciding whether the property fits our management service.
Before the first booking
We get the property ready.
Readiness plan
We explain what can stay, what should change, and what needs to be added before guests arrive.
Listing preparation
We prepare the agreed property information, photography direction, listing details, availability, and arrival process.
Launch setup
We make sure the agreed booking and operating details are in place before the property goes live.
Managing bookings
We manage the listing and booking calendar.
Listings and availability
We keep the property information and availability up to date on the agreed booking channels.
Pricing
We review the listed price based on the property, demand, seasonality, and current booking conditions.
Guest enquiries
We answer questions, share the required booking information, and manage communication before arrival.
Managing every stay
We support guests from arrival to departure.
Check-in
We coordinate arrival details and give guests the information they need to enter and use the property.
Guest support
We manage guest communication during the stay and coordinate the next step when an issue is reported.
Check-out
We share departure information and prepare the property for the next turnover.
Cleaning and quality checks
We coordinate cleaning between stays and check that the property is ready for the next guest.
Caring for the property
We follow up when the property needs attention.
Maintenance
When something breaks or needs attention, we document the issue, arrange the appropriate supplier, and coordinate the work.
The property owner remains responsible for property expenses. The management agreement explains how repair costs are approved and paid.
Utility bills
We track agreed utility bills and arrange payment on the owner’s behalf. Utility charges remain property expenses and are recorded with the property’s other costs.
Property checks
Regular turnover gives us opportunities to identify visible issues between stays and coordinate follow-up sooner.
Damage and incidents
If damage or an incident is reported, we document it and coordinate the next step under the relevant booking, platform, and management terms.
No management company can guarantee that damage will never occur or that every claim will be recovered.
Keeping owners informed
Clear information without daily management.
Sokoun provides owner reports covering the agreed booking, income, expense, maintenance, and owner-use information.
You stay involved in the decisions that matter without answering every guest message or coordinating every clean.
What remains your responsibility
You keep control of the important decisions.
Sokoun manages the agreed daily operations. As the owner, you remain responsible for the property and for the costs and obligations that are not included in the management agreement.
Before you sign, we explain:
- The management fee and other service charges
- The property setup budget
- Who funds utilities and repairs
- Which expenses require your approval
- What Sokoun may approve in an emergency
- The documents needed to manage the property
- The payout and reporting process
- The contract term and exit process
- Any owner tax, insurance, licensing, or legal responsibilities